The Cloud Conundrum

Simplifying Cloud Resource Management for Businesses

Industry

Cloud services

Project timeline

5 months

Framework

Kanban

Role

UX/UI lead
representing BYC

The project

About

As more and more companies turn to the cloud for their IT needs, managing cloud resources has become an increasingly complex and challenging task. This is especially true for companies that provide cloud-based services to multiple clients.The objective of this project is to enhance the user experience by integrating a new shopping platform and a more efficient system for managing businesses and resources.

What was this project about

Design a streamlined experience that is easy to navigate and understand, regardless of the user's level of expertise.
Provide helpful guidance to assist users in making informed decisions that align with their needs and preferences.
Ensure effortless management and purchasing of resources for all users.
Must be industry compliant
Must be able to handle multiple currencies

Planning

01-02

Understand current state

Review preliminary feedback
Review user flows
Review sitemap
Benchmark

03 Get user feedack

Series of user interviews and tests with business, super user and users

04 Review priorities

Presentation of findings and prioritization of next steps with stakeholders

05-06

Improve information architecture

Restructuration of sitemap
Restructuration of information and user flows

07-08

Design

Creation of mockups and prototype

09-10

Validate and test

Testing of prototype and final review with stakeholders

Field particularities

Very complex field not accessible to everyone
Had to be flexible for big and small businesses
Solution should allow to manage resources and users from different companies
Big focus on cost-effectiveness

3 logos (Amazon, AWS, Google cloud) shown on clouds side by side

Getting user feedback

8

Interviews

1

Week

42

Interview time average (min)

8

Recurring themes

54

Points raised

“

There are a lot of delays and I don’t understand why

“

It’s really easy to get lost within the platform

“

I have to use a keyboard to navigate and I can’t always

“

I’m not sure what I’m buying

“

This doesn’t feel intuitive at all

“

I’m not sure what I need to request

“

I don’t know what this means

“

I don’t know how to add a user

Main pain points

01

Comprehension problems

Lacking crucial information
Too super-user focused
Missing user support
Inconsistent definitions

02

Structural problems

Lengthy and time consuming user flows
Confusing architecture and navigation
Accessibility issues

03

Productivity issues

Hard to manage resources
Laborious to follow requests
Difficult to manage users

Solutions

Improved overview

Better support ressources

Graph showing a decision leading to a flow

Optimisation of user flows and database structure

Accessibility for all

Illustration of a product card with a description and price

Simplified purchase experience

Terminology review

New onboarding flow

New design system

Transforming Businesses, Enriching Lives

Have something in mind?

Let's discuss!

My other work

Simplifying the Bottom Line

Streamlining Billing for Businesses

Taking Flight Amidst the Pandemic

Creating a digital community to support pilots

Workshops
Defining What Matters Most

Unlocking Creativity and Collaboration

Contact

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