Streamlining Billing for Businesses
Finance
4 years
Hybrid agile/waterfall
UX/UI lead representing BYC
As companies embrace digital transformation, outdated products and legacy systems must be replaced with new technology. The billing process is crucial to any business, and errors or delays can harm profitability. So, it is vital to adopt a solution that aligns with current needs and industry standards. Equipping users with a powerful tool that provides them with the information necessary to make optimal decisions, resulting in the best possible outcomes.
By identifying potential issues and areas for improvement early on, a UX audit can save time, resources, and effort in the long run. It helps to ensure that the user experience is intuitive, engaging, and effective, which can lead to increased user satisfaction, engagement, and retention.
Reviewing the navigation and user flows of a project is essential to ensure that users can easily find what they need and complete tasks with minimal frustration. Common errors found during navigation and user flow review include confusing or unclear labeling, dead ends, excessive steps, and lack of clear feedback or confirmation.
In light of the limited availability of users for testing, we opted to test our design once per sprint, once we had a strong grasp of the user experience. This approach enabled us to collect consistent user feedback while minimizing disruptions to customers. Given the circumstances, we deemed it the most viable compromise.
Want to discuss over a virtual coffee?
Let's work together!As we moved forward with the project, each phase addresses pain points that need to be resolved. With every iteration, the product improves incrementally, while we simultaneously gather user feedback to ensure that the end product is optimized and tailored to the needs of our users.
This is more user-friendly
It’s really nice to have the quick access
I like the new dashboard page! It’s not garbage anymore
It looks simple now, which is a good thing
